Order Preparation Processing

Upon placement of your order, our team will conduct a review. Kindly allow us 2-5 business days for processing. You will receive an email notification containing real-time tracking information when your order is dispatched.

Shipping and handling

Orders are dispatched on business days (Monday to Friday) except for public holidays in Greece. To ensure prompt delivery and to avoid weekend delays, orders containing chilled products are shipped from Monday to Wednesday and are scheduled to arrive within 24 to 48 hours.

We utilize secure shipping services provided by DHL and FEDEX. Please note that deliveries to PO boxes are not possible. We appreciate your understanding in this matter.

Shipment Timing

We recommend monitoring the progress of your delivery via the courier’s tracking system. Should you have any inquiries regarding the status of your order, please refer to the tracking number provided in your confirmation email and contact us directly at sales@unboxgreece.com, or call +302106619311 during our office hours from 9:00 to 16:00 GMT+2. Our team is readily available to assist you.

Shipping rates

Shipping is free for all orders exceeding 149€. The shipping charges for your order will be calculated and displayed at checkout based on the table below:

Shipment types:

Economy Shipping: This option is available for all orders that do not include chilled products. It’s a cost-effective choice for non-perishable items.

Express Shipping: Exclusively for orders that contain chilled products to ensure they arrive quickly and in excellent condition.

Countries

Shipment Type

Cost

Free Shipping

Minimum Order

Delivery Time (from departure)

Belgium, Austria, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden.

Economy

6.90€

>149€

Νο

3-5 working days

Express

Base Shipping Fee: 14.90€

Additional Cost: 1.00€ per kilogram of the total parcel weight.

>149€

Νο

24-48 hours

United States

Express

Base Shipping Fee: 24.90€

Additional Cost: 1.00€ per kilogram of the total parcel weight.

N/A

Νο

48-72 hours

United Kingdom

Express

Base Shipping Fee: 14.90€

Additional Cost: 1.00€ per kilogram of the total parcel weight.

N/A

Νο

24-48 hours

Shipment delays

Your order may face delays due to several reasons:

-Adverse weather conditions, strikes, or other force majeure events affecting shipping and delivery.

-Difficulties in establishing contact via email and/or phone.

-Issues during order processing, such as problems with the product, payment issues, or incorrect entry of your details.

Import duties & taxes

For shipments within the European Community, no customs taxes are required due to the customs union agreement among member countries.

UK : Customs duties applied to imported goods valued above GBP 135

USA: Customs duties applied to imported goods valued above USD 800

Customers are responsible for any customs fees or taxes that might apply when products arrive in their country. These extra charges can sometimes add up to 50% of the order’s total value.

If your order arrives damaged

Should your order arrive damaged, please contact us without delay at sales@unboxgreece.com with your order number and a photograph of the item’s condition. Each case is handled individually, and we are committed to resolving such matters to your satisfaction.