Withdrawal Policy
Under EU Directive 2011/83/EC, consumers have the right to cancel their purchase
within 14 days following the date they receive their order.
To initiate a withdrawal, consumers must send an email to
hello@unboxgreece.com with all details listed on the delivery note, including the
order number.
Withdrawals must include the entire order, and the return must use both the original
external and internal packaging to ensure the products are well-protected. It is
advisable for consumers to insure their return shipments. All costs associated with
returning the order are the responsibility of the consumer, who may select any carrier
for the return.
Consumers have 14 days to return the products after notifying us of their intention to
withdraw. The date the carrier takes possession of the return will be considered the
start of this period. Returned items should be sent to the following address:
Kefallinias 3
15344 – Gerakas – Athens
Greece
Upon receipt of the returned items at the Unbox Greece IKE warehouse, we will
process a refund within 14 days. Refunds will be issued via the same payment
method originally used for the purchase.
The following are not eligible for withdrawal:
-Products that are damaged, altered, or in poor health.
-Fresh or perishable items that require controlled temperature storage (as explicitly
stated in our e-shop)
-Returns made after the specified deadline