GET IN TOUCH

  • hello@unboxgreece.com
  • +30 210 6619311 Monday to Friday between 10:00 and 16:30 Athens Time (GMT +2)

OR USE OUR CONTACT FORM

    FREQUENTLY ASKED QUESTIONS

    What is Unbox Greece?

    Unbox Greece is your one-stop online shop for all things deliciously Greek! Based in Athens, Greece, we offer everything from groceries and sweets to alcohol and traditional Greek delights. Whether you’re looking to whip up a classic Greek pastitsio, find that missing ingredient for your favourite Greek dish, or just want to explore our array of Greek products, we make it easy. With just a click, we’ll deliver these tastes of Greece right to your doorstep.

    How do I create an account?

    To create an account, please select the “Create Account” option located at the top of our website. Upon doing so, you will be prompted to enter your personal information to complete the registration process. Once registered, you will gain access to your account dashboard where you can view recent orders, manage your shipping and billing addresses, and update your password and account details as necessary. You also have the option to place orders as a guest, and while standard discounts apply to these accounts, they do not qualify for additional promotional benefits that we may offer.

    Can I change my order after it is placed?

    You can change your order anytime before it’s shipped. Just send us an email with what you need changed. After your order has been shipped, we won’t be able to make any adjustments. So, if you need to make changes, make sure to contact us quickly!

    In which countries Unbox Greece ships to?

    Unbox Greece currently provides shipping services to select European countries as listed below. Plans are underway to expand our shipping capabilities to include global destinations in the near future.

    The countries we currently ship to are: Belgium, Austria, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, and Sweden.

    How do you ship chilled products?

    Chilled products are exclusively shipped using express service. Orders containing chilled products are shipped from Monday to Wednesday to ensure delivery within 24 to 48 hours, thus avoiding any delays over the weekend. Sustainable insulation materials and ice packs are utilized to maintain the integrity of the cold chain effectively.

    How much does it cost to ship with Unbox Greece?

    Comprehensive details regarding shipping costs can be found in the “Shipping & Delivery” section of our website.

    What should I do if my order arrives damaged?

    While we strive to minimize damage during transit, some breakages may occur. If you receive a food product that is damaged, please take photos and contact us directly at sales@unboxgreece.com. Make sure to include your order number. We are committed to resolving the issue promptly and efficiently.

    Where can I write a review for Unbox Greece?

    You are welcome to leave a review on our Trust Pilot account. Please visit https://www.trustpilot.com/review/unboxgreece.com to provide your feedback. We look forward to hearing from you.

    How can I contact you?

    For any inquiries, you can reach us via email at hello@unboxgreece.com, and we will respond promptly. Alternatively, you may contact us by telephone at +30 210 6619311, available from Monday to Friday between 10:00 and 16:30 Athens Time (GMT +2). Please be advised that our office is closed on weekends and Greek national holidays.